Return & Refund Policy
Last Updated: October 17, 2025
Your satisfaction is important to us. This policy explains when and how you can return products and receive refunds.
Return Eligibility
You may request a return within 15 days of delivery if:
The product is damaged during transit
The wrong product was delivered
The product has a manufacturing defect
Non-Returnable Items
The following items are not eligible for return:
Customized or cut-to-size flooring products
Products damaged due to improper installation
Products used or altered after delivery
Return Process
- To initiate a return, contact us at:
📧 support@kayaflooring.com , 📞 +91 77150 40643 with your order number and photos/videos of the issue. - Our support team will review and approve the return request.
- Once your request is approved, we will provide you with the return shipping address.
Restocking Fee
- No Restocking Fee: We do not charge any restocking fee for returned items.
Return Shipping
If the return is approved due to our fault (damaged, incorrect product), return shipping will be borne by us.
For other approved returns, return shipping will be borne by the customer.
Refund Process
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
The refund will be processed within 7–10 business days
Refunds will be issued to the original payment method only
- Late or missing refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company or bank.
Replacement
In eligible cases, replacement will be dispatched instead of a refund, based on customer preference and stock availability.Â
Contact Information
If you have any questions regarding our Return policy, please reach out to us:
Brand Name: Kaya Flooring
Parent Company: Intense Enterprises
Phone: +91 77150 40643 /Â +91 98921 92542
Email: contact@kayaflooring.comÂ
Return Address : No 1, Aman paradise Building, 12, Sativali Rd, Golani Naka, Vasai East, Vasai-Virar, Maharashtra 401208, India
Registered Address: B-503, SHROFF APARTMENT CO-OP HSG SOCIETY LTD, SODAWALA LANE, S V ROAD, BORIVALI WEST, Mumbai City, Maharashtra, 400097